Google it, and you’ll return 9.5 million results…  Six Sigma was pioneered by Motorola in 1981, and is one of their registered trademarks. As of 2006, Motorola reported savings in excess of $17 billion – as a result of Six Sigma. Six Sigma’s implicit goal is to improve all processes to that level of quality […]

This is a 2 part series on Service Level Agreements, and includes: Part 1: Service Level Agreements Purpose and Benefits Part 2: Key Steps in Establishing Service Level Agreements Part 2: Before establishing a service level agreement, it is important to consider the overall purpose and benefits, as well as assess the overall readiness for […]